Terms of Service

By accessing or using aiCMO services, including aiCMO.uk, cmo.so, ai.cmo.so, related onboarding flows, dashboards, APIs, product documentation, browser-extension features, and any services provided by AI MARKETING OS LTD under the aiCMO brand, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you must not use the Service. You must also be at least 18 years old and legally capable of entering into a binding agreement under the laws of England and Wales.

These Terms are supplemented by our Privacy Policy and any additional commercial, product, or order-specific terms we present to you.

aiCMO may include, without limitation:

• Brand onboarding, claim, and domain management workflows
• SEO & GEO Autopilot planning, drafting, optimisation, and execution support
• AI Visibility Tracker and related brand reference analysis features
• Documentation, case studies, and operational dashboards
• Browser-extension, plugin, integration, or beta workflow features
• Support, analytics, and account management services

We may update, improve, remove, suspend, or reconfigure parts of the Service from time to time. Some features may be free, some may be paid, and some may be beta, invite-only, or subject to separate commercial terms.

aiCMO does not provide legal, tax, accounting, regulated financial, or professional advisory services. Any outputs, suggestions, recommendations, visibility reports, automation steps, or generated materials are for business and informational use only.

AI-generated outputs may contain mistakes, omissions, outdated information, bias, or poor strategic judgment. You are responsible for independently reviewing and approving any output before relying on it or publishing it.

We do not guarantee rankings, traffic levels, revenue outcomes, lead conversion, search visibility, AI citation share, or any specific business result.

aiCMO may offer free usage, trials, self-serve subscriptions, managed plans, enterprise arrangements, or beta access. Current pricing and packaging may be described on our website, in the product, or in a separate commercial proposal.

Unless otherwise stated, fees are non-refundable once incurred except where required by law. Failed payments may result in restricted access, suspension, or termination of paid functionality.

You are responsible for maintaining the confidentiality of your account credentials, login links, and access tokens, and for all activity that occurs under your account unless caused by our breach of these Terms or applicable law.

You must provide accurate information during onboarding and account creation. You must not impersonate another person or organisation, or falsely claim authority over a domain, business, or brand.

You may not use aiCMO to:

• Break the law or infringe the rights of others
• Generate fraudulent, deceptive, harmful, or unlawful content
• Bypass authentication, rate limits, licensing, or anti-abuse controls
• Share accounts or credentials outside authorised use
• Scrape, overload, probe, or attack the service or its infrastructure
• Reverse engineer or attempt to derive protected service logic where prohibited by law
• Use the Service in a way that creates excessive, abusive, or commercially unfair load on the platform

Some aiCMO features may be labelled beta, experimental, early access, or similar. These features may be incomplete, unstable, unavailable in some regions, or withdrawn without notice.

Beta features may have reduced support commitments, may change materially between releases, and may not be suitable for critical or production-reliant use.

aiCMO may use third-party AI and cloud providers to analyse your input, generate content, propose strategy, evaluate visibility, or produce recommendations and workflow outputs.

You are responsible for deciding whether to use, publish, approve, or rely on any generated output. You must ensure your use of the output complies with applicable law, platform rules, contracts, and your own professional obligations.

We are not responsible for errors made by third-party AI providers or for losses arising from your reliance on generated content without appropriate review.

You retain ownership of the content, materials, domains, prompts, uploads, and business information you submit to aiCMO, to the extent you own those rights in the first place.

You grant us a limited, non-exclusive right to host, process, reproduce, transmit, adapt, and otherwise use that content as needed to operate, secure, maintain, improve, and provide the Service to you.

The aiCMO service, software, design, brand assets, workflows, interfaces, underlying systems, and related intellectual property are owned by AI MARKETING OS LTD or its licensors and are protected by applicable intellectual property laws.

aiCMO may integrate with or link to third-party services, websites, data sources, AI providers, login providers, payment processors, social platforms, analytics providers, and infrastructure vendors.

We are not responsible for the independent acts, omissions, security, availability, pricing, or policies of those third parties. Your use of third-party services may also be governed by their own terms.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.

We are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, goodwill, data, or business opportunity arising out of or connected with the Service.

To the extent permitted by law, our aggregate liability for any claim arising out of or relating to the Service will not exceed the amounts paid by you to AI MARKETING OS LTD for the Service during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence where applicable law forbids exclusion.

You may stop using the Service at any time. If you have a subscription, you may cancel it in accordance with the cancellation flow or commercial terms that apply to your plan.

We may suspend, restrict, or terminate access where we reasonably believe you have breached these Terms, created security risk, failed to pay applicable fees, engaged in abuse, or exposed us or others to legal or operational harm.

Suspension or termination does not automatically remove all historical records where retention is necessary for legal, accounting, security, or dispute-resolution purposes.

These Terms are governed by the laws of England and Wales. Subject to applicable law, disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. If we make material changes, we may notify you by email, through the product, or by posting an updated version on the website. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.