Privacy Policy

AI MARKETING OS LTD, trading as aiCMO, is the controller of personal data processed through aiCMO services, including aiCMO.uk, cmo.so, ai.cmo.so, onboarding flows, account services, dashboards, product documentation, case-study pages, browser extension workflows, and related service surfaces, together the "Service".

AI MARKETING OS LTD is a private limited company registered in England and Wales under company number 16687354. Its registered office is 5 Audley Rise, Tonbridge, England, TN9 1XU.

For privacy-related enquiries, requests, or complaints, contact [email protected].

This Privacy Policy applies to:

• The Website, including aiCMO.uk and related public pages
• Account services, including registration, authentication, magic-link login, and account management
• Brand onboarding and claim workflows through cmo.so and related endpoints
• Product features such as SEO & GEO Autopilot, AI Visibility Tracker, case-study pages, documentation, and dashboard workflows
• Related tools and integrations, including beta browser-extension and plugin workflows where they are made available by aiCMO

This policy does not apply to third-party websites, apps, platforms, or services we link to or integrate with unless we expressly say otherwise. You should read their privacy policies separately.

Data You Provide to Us

• Account Data: name, email address, company name, and role if supplied
• Brand and Domain Data: domain names, website URLs, claim requests, onboarding details, and product configuration information
• Communications: support requests, onboarding enquiries, sales conversations, and feedback you send to us
• Payment and Billing Data: billing contacts, invoices, and payment records where paid products or services apply
• AI Input Data: prompts, documents, URLs, content instructions, and other information you choose to submit into aiCMO workflows

Data We Collect Automatically

• Device and Browser Metadata: IP address, browser type, operating system, language, and device-level technical information
• Usage and Analytics Data: pages viewed, links clicked, feature usage, session timestamps, and aggregated product analytics
• Authentication and Security Data: session records, login events, tokens, and logs used to secure accounts and prevent abuse
• Error and Diagnostic Data: service logs, failures, and performance diagnostics used to improve stability and security
• Cookies and Similar Technologies: strictly necessary cookies and, where consented, analytics or preference technologies

Data We Do Not Intentionally Collect

• Precise GPS location data
• Biometric identifiers such as fingerprints or faceprints
• Full payment card numbers handled entirely by payment processors
• Browsing history outside aiCMO services
• Unrelated files from your device unless you actively submit them into the service

We use personal data to operate aiCMO, deliver onboarding, process domain claims, run account and dashboard functionality, support AI workflows, improve product quality, prevent abuse, and comply with legal obligations.

You have the right to object to processing based on legitimate interests. To exercise that right, contact [email protected].

Our Servers and Service Providers

aiCMO stores and processes personal data using our own systems and third-party infrastructure providers that support hosting, authentication, communications, analytics, and related functionality. Depending on the service provider used, data may be processed in the United Kingdom, the EEA, or other jurisdictions with appropriate safeguards.

Browser, Device, and Local Storage

Some limited data may be stored in your browser, local device, or extension storage for sessions, preferences, temporary workflow state, or product operation. The exact amount depends on which aiCMO product or feature you use.

What We Do Not Claim

Unless we expressly state otherwise for a specific feature, you should assume that data submitted through aiCMO may be processed on our servers and by our subprocessors where necessary to provide the service.

How AI Features Work

When you use AI-powered aiCMO features, your prompts, content, URLs, domain context, and instructions may be transmitted to AI model providers in order to generate outputs such as content strategy, content drafts, SEO and GEO suggestions, workflow recommendations, visibility analysis, or other product responses.

Retention and Processing

Depending on the feature and provider involved, AI-related inputs and outputs may be processed transiently, cached for product functionality, logged for reliability or abuse prevention, or stored where needed to deliver the service to you. We do not sell these inputs or outputs as personal data.

Model Providers

aiCMO may use third-party AI and cloud providers to deliver features. Those providers may process submitted content in accordance with their own terms and privacy policies. Where provider settings permit, we aim to use configurations that are appropriate for business product usage and privacy protection.

Model Training

We do not use your personal data to train our own foundation models. Third-party providers may have separate policies about service data, model improvement, or abuse monitoring, and you should review those policies where relevant.

We may share personal data with:

• Hosting and infrastructure providers
• Authentication, email, and communications providers
• Payment processors and billing service providers
• Analytics, diagnostics, and monitoring providers
• AI model and related cloud providers used to run features
• Professional advisers, regulators, or law enforcement where required

What we do not do:

• Sell your personal data to advertisers, data brokers, or resellers
• Share your data for third-party ad targeting
• Give third parties broad access to your account or brand data unless needed to provide the service or required by law

aiCMO may create or receive session identifiers, browser tokens, extension identifiers, or other device-related technical markers to keep you signed in, secure your account, prevent abuse, troubleshoot issues, and maintain service continuity.

These identifiers are used for operational and security purposes. They are not intended to function as intrusive consumer tracking tools outside aiCMO services.

The Website may use cookies and similar technologies. Where required, you will be given a choice about non-essential cookies.

• Strictly Necessary: authentication, security, and session handling
• Analytics: understanding how visitors and users use the service
• Preferences: remembering settings and product choices
• Communications or marketing measurement where consent is obtained

We do not use this policy to promise the absence of all third-party cookies in every future integration, but any material use of non-essential tracking technologies should be reflected in our notices and consent mechanisms where required.

When You Request Deletion

• We may disable access promptly where appropriate
• We will review and action deletion requests within a reasonable time, subject to verification and legal obligations
• Some records may need to be retained for security, compliance, dispute resolution, or tax and accounting requirements

Under the UK GDPR and the Data Protection Act 2018, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of personal data in appropriate circumstances
• Restrict certain processing
• Object to certain processing based on legitimate interests
• Receive personal data in a portable format where applicable
• Withdraw consent for consent-based processing

How to Make a Request

Email [email protected]. We may ask you to verify your identity before completing a request.

Response Times

We aim to respond within the time required by law. Complex requests may require additional time where the law allows.

We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure.

• Access controls and authentication measures
• Logging, monitoring, and security review processes
• Encryption in transit where supported by our infrastructure
• Vendor and infrastructure controls appropriate to the service

No service can guarantee absolute security. If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.

aiCMO is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact [email protected] and we will review the situation.

If you are unhappy with how we handle your personal data, please contact us first at [email protected] so we have the opportunity to resolve the matter.

If you are not satisfied with our response, you may have the right to complain to the Information Commissioner's Office at ico.org.uk.

We may update this Privacy Policy to reflect changes in our services, legal obligations, infrastructure, product features, or privacy practices. The latest version will be posted on this page with the updated revision information.